Terms & Conditions of Use

• This document is an electronic record published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 63 of the Bharatiya Sakshya Adhiniyam (BSA), 2023.
• By accessing, registering on, or utilizing the Seven Connect partner workspace, you ("Partner", "Reseller", "Vendor", or "Distributor") agree to be bound by these Terms & Conditions and our Privacy Policy.
• If you do not agree to these Terms, you must immediately cease accessing the partner workspace.

• Seven Connect operates exclusively as a regional technology commerce network focused on and restricted to North-East India.
• Merchant onboarding, product catalog publishing, quoting engines, and store availability are restricted to commercial entities physically operating within or fulfilling to North-East India.
• Partners acknowledge that sevenconnect.in is dedicated to empowering local regional IT suppliers and regional commerce.

• Safe Harbor Under Section 79 of the IT Act, 2000: Seven Connect operates strictly as an electronic intermediary connecting buyers with verified independent merchants.
• Bipartite Contract of Sale: Any sale, quotation, warranty fulfillment, and invoice generation is strictly a bipartite transaction between the buyer and the supplying merchant.
• Reseller Responsibility for Refunds, Cancellations & Replacements: Seven Connect DOES NOT manage, process, approve, or execute order cancellations, hardware returns, product replacements, or monetary refunds. All physical hardware returns, replacements, and refunds are handled and executed EXCLUSIVELY by the supplying Reseller who billed the transaction.
• Seven Connect does not take custody of physical hardware, does not collect or hold transaction funds for physical hardware sales, and does not disburse hardware refunds.

Seven Connect operates on a strict Direct 1-to-1 Reseller Connection model, fundamentally distinct from open multi-vendor lead broadcast portals.

• Direct Exclusive Leads: When a buyer selects your store, product, or custom configuration on sevenconnect.in, that inquiry is routed solely and exclusively to you as the respective partner. Leads are never multi-cast, auctioned, or broadcast to competing dealers.
• Reseller Outreach Workflow: Upon receiving an inquiry, the partner must contact the customer directly via phone, WhatsApp, or official email to verify stock availability, confirm technical specifications, issue GST quotations, and coordinate store pickup or regional delivery.
• Lead Privacy & Anti-Spam Covenant: Partners agree that customer contact details received are confidential and strictly for fulfilling the specific inquiry. Reselling, sharing, or spamming customer numbers is strictly prohibited and grounds for immediate account termination.

• Mandatory KYC Verification: Partners must maintain accurate business details, valid GSTIN, PAN, and trade license credentials.
• 100% Genuine Hardware Requirement: All items listed (laptops, PCs, components, CCTV systems) must be 100% genuine, brand-new, factory-sealed units covered by official Indian OEM manufacturer warranties (HP, Dell, Lenovo, Asus, Hikvision, CP Plus, etc.).
• Zero-Tolerance Anti-Counterfeit Policy: Supplying refurbished, grey-market, stolen, or counterfeit goods will result in immediate termination of the partner account, permanent forfeiture of subscription fees, and statutory reporting to law enforcement authorities.

B2B Digital Subscription Activation: Platform access tiers for Resellers and Distributors (including verified dealer badging, buyer lead dispatch, catalog publication, and quotation engines) are digital business services that are activated immediately upon payment and onboarding approval.

Non-Refundable Platform Fees: ALL SUBSCRIPTION FEES, ONBOARDING CHARGES, VERIFICATION FEES, AND RENEWAL FEES PAID BY RESELLERS OR DISTRIBUTORS ARE STRICTLY 100% NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. No pro-rata or partial refunds will be issued for early termination, voluntary closure, or account deactivation due to breach of these Terms.

• Subscriptions renew periodically unless canceled before the renewal billing date.
• Chargeback Prohibition: Partners expressly agree not to initiate fraudulent chargebacks with payment processors or banks for legitimate platform subscription charges.

• Hardware warranties are provided directly by original equipment manufacturers (OEMs) through authorized service centers in Guwahati and North-East regional hubs.
• Seven Connect does not provide an independent hardware warranty and is not liable for manufacturer warranty decisions.

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020: Nodal & Grievance Redressal Officer: Niraj Maheshwari. Organization: Seven Connect. Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati - 781007, Assam, India. Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati - 781007, Assam. Official Email: info@sevenconnect.in. GSTIN: 18AIPPM0248R3ZF. Timelines: Written acknowledgment within 48 hours; resolution within 15 days.

• Notice of Dispute & Disclosure: Aggrieved parties must submit a formal written notice with full transaction records to info@sevenconnect.in prior to any legal action.
• Mandatory 30-Day Period: The parties mutually agree to enter a 30-day amicable disclosure and settlement period to resolve disputes informally in good faith.

• Governing Law: These Terms are governed exclusively by the laws of India.
• Sole Arbitration: Unresolved disputes shall be submitted to binding arbitration in English under the Arbitration and Conciliation Act, 1996 in Guwahati, Assam.
• Exclusive Jurisdiction: The competent courts in Guwahati, Assam, India shall hold exclusive territorial jurisdiction.