Cancellation & Refund Policy

Seven Connect (sevenconnect.in) operates strictly as an electronic marketplace intermediary under Section 79 of the Information Technology Act, 2000. This Policy defines two distinct commercial categories:

• 1. Physical Hardware Orders (Reseller Managed): Laptops, desktops, custom computer assemblies, CCTV systems, and components sold, billed, and dispatched directly by independent verified local Resellers, Vendors, and regional Distributors.
• 2. Digital Platform Subscriptions (Seven Connect Managed): Listing subscriptions, verified partner badges, dealer quotation software, and lead-generation tools for Resellers and Distributors managed directly by Seven Connect.

CRITICAL NOTICE: Seven Connect DOES NOT manage, process, approve, or execute order cancellations, hardware returns, product replacements, or monetary refunds for physical hardware sales. All cancellations, returns, replacements, and refunds are handled and executed SOLELY AND EXCLUSIVELY by the independent supplying Reseller who billed and fulfilled the transaction.

Immediate Activation of Digital B2B Services: Platform subscription plans for Resellers and Distributors (including verified merchant badging, catalog publishing, quoting engines, and direct lead distribution) are digital services that activate immediately upon payment and verification approval.

Strictly 100% Non-Refundable: ALL PLATFORM SUBSCRIPTION CHARGES, DEALER ONBOARDING FEES, VERIFICATION FEES, AND RENEWAL CHARGES PAID BY RESELLERS OR DISTRIBUTORS ARE STRICTLY 100% NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. No partial, prorated, or fractional refunds will be granted upon early cancellation, voluntary store closure, or account deactivation due to breach of merchant guidelines.

• Chargeback Prohibition: Subscribing partners expressly agree not to initiate fraudulent payment chargebacks for legitimate subscription services rendered.

All requests for order cancellation, product replacement, and monetary refunds must be made directly to the supplying Reseller who invoiced the order. Seven Connect does not collect or hold transaction funds for physical hardware and does not disburse hardware refunds or supply replacement stock.

• Reseller Pre-Dispatch Cancellation: Customers wishing to cancel an order must notify the supplying Reseller directly prior to dispatch. Cancellation approval and any prepaid refund are determined and issued directly by the supplying Reseller.
• Reseller DOA & Replacement (3 to 7 Days): If delivered hardware is defective, damaged in transit, or non-functional, the customer must report the issue directly to the supplying Reseller within 3 to 7 days of delivery with continuous unboxing video evidence. The Reseller will inspect the item and execute a brand-new identical replacement.
• Reseller Refund Disbursement: In cases where a physical hardware refund is authorized by the supplying Reseller (such as unfulfilled orders or out-of-stock DOA replacements), the refund is processed and disbursed directly by the independent Reseller through their banking channels within 5 to 7 business days.

• Following the initial 3 to 7 days merchant DOA period, all hardware components are covered exclusively by official manufacturer brand warranties (HP, Dell, Lenovo, Asus, Acer, Hikvision, CP Plus, Western Digital, Intel, AMD, etc.).
• Repairs and component replacements are handled through brand-authorized service centers situated throughout Guwahati and North-East district headquarters.

While cancellations, replacements, and refunds are managed strictly by independent Resellers, Seven Connect maintains a regional Customer Care desk to facilitate communication in cases of merchant non-responsiveness: Customer Care: Ground Floor, Rangmahal Building, G.S. Road, Ulubari, Guwahati - 781007, Assam. Registered Office: 84, Bylane 6, Borthakur Mill Road, Ulubari, Guwahati - 781007, Assam. Support Email: info@sevenconnect.in. Grievance Redressal Officer: Niraj Maheshwari. Timelines: Grievance acknowledgment within 48 hours; determination within 15 days.